Why are some of my bills for a longer billing period?

Our municipal code requires that we issue 12 bills per year. This is best accomplished with 4 billing routes as it takes a full week to process meter reads and issue a set of bills, so we process bills 48 weeks out of the year.  This means that once a quarter there are no meter reads or bills processed as well. This takes into account holidays that our offices are closed, resulting in shorter work weeks which makes it extremely difficult to process bills. Due to these 12 bills per year, there are slightly longer and slightly shorter billing periods with a variance of as few as 3 days and as many as 10 days. This means some billing cycles/periods will be as short as 25 days and some cycles will be as long as 38 days.

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1. Can I pay over the telephone with a check?
2. Why are some of my bills for a longer billing period?
3. Why is the address on the return envelope for my utility bill a Denver address?
4. Why did my water bill go up?
5. Why did my sewer rate go up?
6. How is the Storm Drainage Maintenance Fee calculated?
7. What is the charge if I am late on paying my bill?
8. I made a payment on line through my bank a week ago, why haven't you received it yet?
9. I already paid my bill, why does my statement show a past due balance?
10. I am a new customer, why do I have a $20.00 past due balance on my account?
11. Why would the Storm Drainage Charge apply to my property if there is not a storm sewer directly in front of my property?
12. What payment options are available for processing my utility bill?
13. Do I have to receive a paper bill?
14. Is there a way to make the amount of my water bill consistent every month?