Distribution System Maintenance
Utility Maintenance Division is responsible for the maintenance of the public water distribution system. The Division makes every effort to respond to all repair and maintenance concerns regarding:
- Water meters
- Water leaks
- Hydrant flushing
- Water valve exercise
Checking for leaks
The water meter can be used to check for invisible or unnoticed leaks. Turn off all water outlets and water using appliances. Read the dial on the water meter and record the reading. After 15 to 20 minutes, recheck the meter. If no water has been turned on or used and the reading has changed, a leak is occurring somewhere in the plumbing system. The services of a plumber or trained utility employee are often required to locate and fix these invisible leaks.
Call before you dig
Please remember to call the Utility Notification Center of Colorado for locates at 800-922-1987 at least two days "Before you Dig". Many utility lines are located underground(Electric, Cable TV, Fiber optic, Telephone, Water, Sewer, Gas/Oil).
CUSTOMER SERVICE - REPORTING SEWER PROBLEMS
A waterline break can be a stressful experience, particularly if you are not sure where to call. The Utilities Maintenance Division is here to assist you and is open Monday through Friday, 8 a.m. to 4 p.m. We can be reached by calling 3March 655, 2068, during regular operating hours.
AFTER normal business hours, on weekends, or holidays, residents may call the After Hours Emergencies number at 303-696-4061 to report a problem. An on-call employee will respond to assist you.
A water line located on any City right-of-way, up to and including the water meter is the responsibility of the City for repair. Any water line break from the hand valve (including the valve) located on the service side (house side) of the meter to the house will be the responsibility of the property owner. The City cannot repair a break or clog if it is on the homeowner side. If the problem is on the City's side, the City will make repairs as necessary.